TERMS & CONDITIONS
VALIDITY TOWARDS ENTREPRENEURS AND DEFINITION OF TERMS
The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity (§ 13 BGB).
CONCLUSION OF A CONTRACT
The following regulations regarding the conclusion of the contract apply to orders via our online shop www.vanessakray.com/shop.
If the contract is concluded, the contract comes with it
Vanessa Kray
Kirchenauweg 40
94099 Ruhstorf An Der Rott
Deutschland
EMAIL: hello[at]vanessakray[dot]com
The presentation of the goods in our online shop does not represent a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop and clicking the “order with payment” button in the final ordering step.
We confirm receipt of the order immediately by an automatically generated email (confirmation of receipt). This does not constitute acceptance of the offer. Acceptance of the offer takes place in writing, in text form or by sending the ordered goods within 14 days.
The effectiveness of contracts for larger than normal household quantities as well as the commercial resale of the purchased item requires our particular confirmation. This applies both to the number of items ordered in one order and to placing multiple orders of the same product, where each order contains a standard household quantity.
Storage of the contract text for orders via our online shop: We save the contract text and send you the order data, as well as the invoice and our general terms and conditions by email. You can view the terms and conditions at any time at www.vanessakray.com/termsandconditions.
PRICES & SHIPPING COASTS
Our prices include the applicable statutory sales tax and include shipping costs and a shipping surcharge. The shipping surcharges vary depending on the delivery method and the nature of the item.
DELIVERY & CANCELLATION
Unless otherwise agreed, delivery will be made to the delivery address specified by the customer. In our online shop you will find information about the availability of products sold by us. We would like to point out that all information regarding the availability, shipping or delivery of a product is only estimated information and approximate guidelines. They do not represent binding or guaranteed shipping or delivery dates, unless this is expressly stated as a binding date in the shipping option for the respective product.
If we discover that the products you ordered are not available while processing your order, you will be informed separately by email. The purchaser’s legal claims remain unaffected.
If delivery to the customer is not possible because the delivered goods do not fit through the customer’s entrance door, front door or staircase or because the customer cannot be found at the delivery address specified by them, even though the delivery time was announced to the customer with a reasonable period of notice, the customer bears the costs for the unsuccessful delivery.
Delivery takes place after the contract has been concluded.
Please contact us within 24 hours of placing your order if you need to change, update, or cancel your order. All prints are made-to-order and go into production after 24 hours.
CUSTOMS
If you order products from us for delivery outside the European Union, you may be subject to import duties and taxes, which will be applied once the package reaches the designated destination. Any additional customs clearance fees must be borne by you. We have no influence on these fees. Customs regulations vary greatly from country to country, so you should contact your local customs office for further information.
PAYMENT
The consumer has the option of paying via credit card, debit card, PayPal and Apple/Google Pay.
RETENTION OF TITLE
We reserve ownership of the goods until the purchase price has been paid in full.
RETURN POLICY
All products are final sale. While we do not accept returns, we want you to be pleased with your purchase. Please let us know if there is any way we can help you by contacting us within 3 days of receiving your order.